Return or Exchange
     Return Policy           Return and Refunds           Exchange
Return Policy
It is important to us that you are completely satisfied with your purchase. 
We try our best to show the exact image and accurate measurement of merchandise to our valuable customers.
If for any reason you do not absolutely love your purchase,
we will gladly issue a refund for the value of the merchandise or exchange your items.
Original shipping and handling fees are not refundable.

Before you return your purchase, you must contact us within 48hrs after you receive your order.
We may refuse or reject receving your return if you haven't followed our return step. 
The original shipping charge for refund is not refundable unless the item is defective and
both shipping charges for refund & exchange are your full responsibility.
All returns will be credited to the original form of your payment or as a form of store points once we get the return.

All returns WITHOUT CONTACT will be rejected and will be sent back to the buyers.
Returning the item after 7 days is not allowed in any situation.If the buyer contacts us after 7 days upon
receiving the order for a certain reason, there will be a return penalty,
and the amount of the penalty fee will be the item’s 15%. 

Be sure to read this information below, if your order is over $300.

When customer's order is over $300, our company will provide EMS free shipping service.(Except Italy and few more countries)
But please bear in mind 
If the buyer returns items, so the total amount of order will be lower than $300,
the refund will be deducted from original shipping fee for all package.
If the buyer returns items,so the total amount of order will still be over $300,
the refund will be deducted from original shipping fee for the returned items.

Be sure to read our instructions below before return or exchange.

  • Click Orders under MY ACCCOUNT and list of My Orders that has been purchased so far will appear.
  • Confirm Order-Number of the order that you would like to return.
  • Click menu of Return-Request or Exchange-Request under MY ACCOUNT
  • Please fill out the form including confirmed order number and your request and click sumit button for approval. 
    You can find out response for your request in menu of MY MESSAGE
     under MY ACCOUNT.
    The response is supposed to be within 24 hours
  • You have to fill out the return form completely and enclose it with the item you are returning.
    Be sure to indicate if you would prefer to receive a refund or make an exchange for another size, color or item.
    We will contact you as soon as we receive your return and proceed your request.
    Down load return form now.

    Return Policy.

    • Before you return your purchase, you must contact us within 48hrs after you receive your order.

    • Merchandise must to be shipped out within 96hrs after you contact us.

    • Returns must be postmarked within 7 days of the package delivery date.

    • Return of an item can be only administered once and no return for the pre-exchanged item can be accepted.

    • Do not return your package via Surface. Only Air. Any return via Surface can be refused without your consent.

    • Merchandise must not be worn, perfumed, altered, or washed.

    • Footwear must include the original shoe box in its original condition, without postal labels.  
    Shoe box fees are charged when footwear is returned in a damaged shoe box, or without the original shoe box.

    • Please Note: Shipping and handling charges are not refundable unless the item is defective.
      All returns will be credited to the original form of your payment once we get the return.

    • If you believe that your merchandise is faulty, damaged or does not correspond to it's description on our website, please contact us.
      We will get your full money back including the returning shipping charge when your merchandise is authorized as defective item.

    • Final Sale items not be returned.

    • We do not accept returns for underwear and swimwear.

    • Personalized Items (e.g., Custom-made shoes) cannot be returned.

    • If the returning package is lost or damaged during shipping process, you will be fully responsible for the loss or expense for repair.

    In case of returning by the reason of Refused Shipments, Non Received Items(Absent by Addresse) and Wrong Addresse and Returns,
    you are responsible for the original shipping charges, any Import Fees that are incurred on the package,
    and the cost of returning the package to Fabrixquare. This amount will be deducted from
    your merchandise refund. The price of the item will be credited once we receive the item.
    We will contact you to inform you when we receive the package.

  • Back to Top
    Return and Refunds
    Making a Return & Refunds

    Back to Top
    Making a Exchange

    Back to Top