|Frequently Asked Questions|
|If your answer is not listed here, please feel free to Ask a Question|
It is important to us that you are completely satisfied with your purchase.
Be sure to read our instructions below before return or exchange.
You can find out response for your request in menu of MY MESSAGE under MY ACCOUNT.
The response is supposed to be within 24 hours
Be sure to indicate if you would prefer to receive a refund or make an exchange for another size, color or item.
We will contact you as soon as we receive your return and proceed your request.
• Before you return your purchase, you must contact us within 48hrs after you receive your order.
• Merchandise must to be shipped out within 96hrs after you contact us.
• Returns must be postmarked within 7 days of the package delivery date.
• If an item is returned more than 5 business days after you receive your order, your request won't be authorized and will be refused.
• Return of an item can be only administered once and no return for the pre-exchanged item can be accepted.
• Do not return your package via Surface. Only Air. Any return via Surface can be refused without your consent.
• Merchandise must not be worn, perfumed, altered, or washed.
• Footwear must include the original shoe box in its original condition, without postal labels.
Shoe box fees are charged when footwear is returned in a damaged shoe box, or without the original shoe box.
• Please Note: Shipping and handling charges are not refundable unless the item is defective.
All returns will be credited to the original form of your payment once we get the return.
• If you believe that your merchandise is faulty, damaged or does not correspond to it's description on our website,
we may ask you for photo verification to approve your return request.
We will get your full money back including the returning shipping charge when your merchandise is authorized as defective item.
• Final Sale items not be returned.
• We do not accept returns for underwear and swimwear.
• Personalized Items (e.g., Custom-made shoes) cannot be returned.
• If the returning package is lost or damaged during shipping process, you will be fully responsible for the loss or expense for repair.
In case of returning by the reason of Refused Shipments, Non Received Items(Absent by Addresse) and Wrong Addresse and Returns,
you are responsible for the original shipping charges, any Import Fees that are incurred on the package,
and the cost of returning the package to Fabrixquare. This amount will be deducted from
your merchandise refund. The price of the item will be credited once we receive the item.
We will contact you to inform you when we receive the package.
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|• Due to the limited quantity of each item, we only make popular sizes that fit most average men.
Currently we have many limitations in terms with production for some reasons. We will try to produce various sizes continuously
Due to the limited quantity of each item, most our products are rapidly sold-out.
Once an item is sold-out, we can't guarantee you it's future availability.
Sold-out items will be carefully reviewed and decided to be reproduced or not.
When a product is out of stock, a customer is able to request notification of availability by checking
Notify me when this product is back in stock on product page.
A notification email will be sent to your registered email as soon as the out-of-stock item is back in stock.
When a product is optioned with One size fits all, we only have one size that fits all.
Our one size clothes is almost equivalent to US regular small or slim fit medium according to US sizing standard.
• Can I reserve an item?
Our products are sold based on First comes, First served. Sorry, you can't reserve any of our products.
We always try our best to accurately show the exact image of the actual product,
however the color you see on the computer screen may look slightly different from the actual color of the product.
It could happen due to the resolution of your computer monitor, performance of graphic card, light, photo filter, different distressing pattern,etc.
Unfortunately, we are not running any offline store at this moment. You can only place an order at our webstore.
We mostly don't take any personal order, but there may be a few products that can be customized with a buyer's personal request.
You will have to contact us for assistance. Please understand that any personalized Item or customized item cannot be returned or exchanged.
We conform to US sizing standard, however, our clothes come in a body-flattering slim modern cut,
which may make you feel more fitted and slimmer when they are compared to US size.
Most our clothes have different labels on them, because of the domestic size conversion.
Since actual size by standard of US size can be different from label size, please make sure to check overview as to size in purchasing
Any washed item can not be authorized for return.
You have to wash your clothes with utmost care in order to expand it's lifespan and maintain it's original shape and color for a long time.
Any problem that may be occured by inappropriate washing and handling is a buyer's full responsibility.
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